Secure access to
machines and systems

Intelligent remote maintenance with PerFact Remote Service

Global, targeted, rapid response.

Your are active internationally. Your products are in use throughout the world.

Provide your customer with rapid and economical servicing.

Transparent, simple and reliable. With PerFact, you have a direct line to your customers.

PerFact has the solution!

  • Remote maintenance, always with the approval of the customer – with a single click
  • Direct messaging with the service technician
  • The customer has control over the connection technology at all times
  • Secure connection via OpenVPN and Meeting Point Server
  • Easy customer implementation (port 443)
  • If necessary, advice right through to your customer

Secure and simple –
the remote maintenance solution from PerFact.

Remote Service from PerFact provides:

  • Intuitive remote maintenance solution
  • Secure connection
  • Documentation of all connections
  • Expert and qualified support
  • Total transparency of the remote maintenance actions

How it works:

  • The customer connects the machine with a simple click.

  • The service technician receives a message immediately.

  • The connection can be interrupted by the customer at any time.

  • Once remote maintenance has been completed successfully, the customer receives direct feedback.

The simple remote maintenance solution from PerFact
– worldwide at any time.

» On the one hand, a user-friendly interface was important. The customer activates the connection with just a single click.

On the other hand, the absolutely secure connection which enables us to inspect all machine parts anywhere in the world at any time was a huge benefit. «

Mr. Riemen
Manager, E-Design
at Wemhöner Surface Technologies GmbH & Co. KG

Added value for you:

  • Open source | no licence costs
  • The software is your property
  • The highest security standards
  • Dashboard and KPIs
  • Modular system
  • ERP integration for SAP and much more